Privacy Policy

Last Updated: January 1, 2025

Appliance Repair Piedmont CA ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

When you schedule a service, fill out a contact form, or call us, we may collect the following personal information:

• Full name
• Phone number
• Email address
• Physical address (service location)
• Appliance brand, model, and description of the issue
• Payment information (processed securely through third-party providers)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website or source
• Device type (desktop, mobile, tablet)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and schedule appliance repair services
• To communicate with you about your service appointment
• To send service confirmations, reminders, and follow-up messages
• To process payments and send invoices
• To improve our website, services, and customer experience
• To respond to inquiries and provide customer support
• To comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Technicians: Your name, address, and service details are shared with our technicians to perform repairs.
• Payment Processors: We use trusted third-party payment processors to handle credit card and other payment transactions securely.
• Legal Requirements: We may disclose information if required by law, court order, or to protect our legal rights and prevent fraud.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us understand how visitors use our website.

You can choose to disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those external sites. We encourage users to review the privacy policies of any third-party websites they visit.

7. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data
• Opt out of marketing communications
• Request limitations on how we use your information

To exercise any of these rights, please contact us using the information below.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to remove such information from our systems.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on this page with a revised "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us: